Apartment reservation may be cancelled and refunded with following limitations. Before any payment may be returned, the customer must return to Diamond Apartments Corp., a “Refund Claim Form”. The “Return Claim Form” will be provided to the customer after the customer informs Diamond Apartments Corp. that they need such form.  To obtain a refund, you must notify Diamond Apartment Corp. within 24-hours of your original purchase date, which you desire a refund for the product purchased. The “Refund Claim Form” provided to you must be returned to Diamond Apartments Corp. by e-mail, within 24-hours, in order to obtain a refund.

In order to obtain a refund or exchange, you must provide your correct e-mail address and/or mailing address to Diamond Apartment Corp. Diamond Apartment Corp. will not be liable for any non-receipt of a “Refund Claim Form” that was a result of an incorrect email address and/or mailing address provided by you to Diamond Apartment Corp. The customer is responsible for providing a correct/working e-mail address.

Fraudulent Credit Card Charges or Fraudulent Claims – All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

Contacting Company. 
You may contact the Company for customer support a or by postal mail to Diamond Apartments Corp., 24/26 Kyiv, Mejygirska Street

Diamond Apartment reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Diamond Apartment Web sites. You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.

Event Management

  • Sightseeing and excursions
  • Kiev at night. Events after sunset
  • A place where time stands still. Chernobyl tours
  • Yacht Dnieper river tours
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